Privacy Notice – Updated October 2020
Identity of the Data Controller
Hillclimb Garage Ltd t/a Hillclimb Garage of 17 Littleworth Road, Downley, High Wycombe, HP13 5XF UK is the Data Controller.
Contact Details of the Data Protection Officer

Mark Darvill is the Data Protection Officer and can be contacted at 01494 444481.
The Data that we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
Purposes and legal basis for processing
Data will be processed as followed
Customer details on invoices will be processed on the lawful basis of contract as such details are required for the performance of the contract with [company name].
Customer details, left via telephone enquiry will be processed on the lawful basis of legitimate interest
CCTV footage will be processed on the lawful basis of legitimate interests. *The legitimate interest being that of keeping the property, employees and visitors safe and secure.
MOT reminders will be processed on the lawful basis of legitimate interests. *The legitimate interest is direct marketing which is lawful under GDPR Recital 47. Customers can opt out of receiving such reminders by contacting [name and details].
Third party recipients of your data
In the course of business, we may pass your details on to third parties. We have written contracts in place with these named parties to ensure they are looking after your data to GDPR standards, which means that they cannot sell or pass on your data.
Your Service records, details of MOT reminders are sent to our external Dealer Management Software company and so your details will be passed to them.
Your name and contact details will be passed to a feedback provider in order that they can contact you to gain independent feedback on our services.
Your name and details could be processed by us with your consent to apply for the services of a third party, such as finance applications.We are regulated within strict guidelines as to the processing of this information.

Retention periods

Unless otherwise advised, your personal data will be kept for a period of 7 years in order to comply with HMRC requirements.
Other examples:
CCTV footage will be kept for a period of 6 months.
Recordings of phone calls will be kept for 6 months.
Your rights in regard to your personal data

As a Data Subject you have a number of rights in regard to your personal data and these include the right to request from [your company name] access to and rectification or erasure of personal data or restriction of processing concerning your data or to object to processing as well as the right of data portability. More information on these rights can found at which is the organisation to whom you have the right to make a complaint.

Where we have processed personal data on the lawful basis of consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Complain
You have the right to complain to the Information Commissioners Office at about any breach in regard to your data.
Provision of data
In most cases, the provision of your personal data is necessary to enter into a contract with us.
Changes to this policy

We reserve the right to amend or update this policy at any time. The latest version will be available on our website at and in our reception area.


Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.